Hoang Nguyen

Agentic engineering: Lead ShopBack's Agentic Software Factory and shared agent infrastructure across Product Engineering, Platform, Data, Infrastructure, and QA.

• Owned and drove ShopBack's transition to AI-native engineering, building the shared agent infrastructure and Agentic Software Factory that doubled engineering velocity across the organization.
• Designed the ticket-to-draft-MR operating model: agent-ready tickets, context packs, repository documentation, sandboxed execution, generated code and tests, evidence-backed merge requests, and human review.
• Established risk-based verification standards for AI-generated changes, with stricter testing, review, and rollback requirements for money movement, identity, cashback, payments, and other critical systems.
• Lead teams building domain agents for QA, Web, Cashback, Infrastructure, and Data, while staying hands-on with Codex, Claude Code, architecture reviews, production debugging, and system design.

Engineering organization: Led 60+ engineers in Singapore and Vietnam across Product Engineering, Platform, Data, Infrastructure, and QA, supporting products across 13 markets and partnering with executive leadership on strategy, staffing, investment, and execution.

• Architected a multi-tenant runtime that consolidated workloads from 200+ services into fewer than 10 shared Node.js processes, saving USD 2M annually in AWS costs while maintaining 99.99% uptime.
• Reduced idea-to-production time from weeks to under 10 days through webview delivery and offline data platforms that removed app-release and engineering dependency bottlenecks.
• Led engineering for ShopBack's US launch, delivering market-specific capabilities in 90 days, then created a repeatable launch model that reduced subsequent market rollout time to under two weeks.
• Led the web platform migration to a Next.js monorepo, cutting operating costs by 90% and reducing feature launch time from weeks to days.

Vietnam engineering: Built and scaled ShopBack's Vietnam engineering organization, setting its technical direction, hiring bar, operating model, and engineering culture.

• Rebuilt the global engineering hiring process and developed an internal pipeline of managers, staff engineers, and domain owners; engineering headcount grew 39%.
• Raised Vietnam engineering's engagement score from 48% to 80% in one year through clearer expectations, stronger management practices, and consistent follow-through on team feedback.
• Built systems that made merchant onboarding and campaign management 60% faster across the company.
• Delivered 26 global product launches, including the Cashback Platform across 11 markets, and reduced cashback tracking time to 30 minutes.

Kobiton: Kobiton is a cloud platform for running manual and automated tests on physical mobile devices.

• Managed the five-person portal team and owned architecture decisions across frontend and backend systems.
• Worked directly with customers, product, and sales, building product capabilities with Node.js, React, PostgreSQL, Elasticsearch, and AWS.

nhaccuatui.com (https://nhaccuatui.com): Backend engineer for one of Vietnam's largest music streaming platforms, serving more than 30,000 concurrent users at peak.

• Redesigned core backend systems around microservices and built high-traffic services with Java, Elasticsearch, Apache Kafka, Redis, and MySQL.

Actvila & Toshiba Cloud TV (https://actvila.jp): Full-stack engineer on Japanese client projects, including Actvila and Toshiba Cloud TV, a Smart TV platform used across Europe, North America, and Japan.

• Built backend and full-stack features with Java, Spring, Elasticsearch, Redis, MySQL, and AWS in a client-facing delivery environment.